Frequently Asked Questions
Everything you need to know about bringing Litehouse into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your materials sustainably sourced?
At Litehouse, we prioritize the planet. Over 80% of our wood collections are FSC-certified, and we use low-VOC finishes to ensure better air quality for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm for larger purchases.
How do I care for my Litehouse upholstery?
We recommend regular vacuuming with a soft brush attachment. For spills, blot immediately with a clean, dry cloth. Detailed care instructions specific to your fabric type are included with every product shipment.